Returns & Refunds
What happens when something is wrong with your order, and how quickly.
Last updated
The short version
If we got your order wrong, or it arrived damaged, we fix it at our cost. If you simply changed your mind, we can take back sealed packs within 7 days. Opened food supplements cannot be returned unless the product itself is faulty - that is a safety rule, not a commercial one.
Damaged, leaking, wrong or missing items
Tell us within 48 hours of delivery through support with your order number and a photograph of the item and the outer packaging.
We will replace the item or refund it in full, whichever you prefer. You do not pay return shipping, and in most cases we will not ask for the item back.
Change of mind
Sealed, unopened packs in their original condition can be returned within 7 days of delivery. Start it from support - returns are arranged by our team rather than through an automated flow, so that we can arrange the pickup with you directly.
Return shipping for a change of mind is deducted from the refund at the standard delivery rate.
What cannot be returned
- Any pack that has been opened, unless the product is faulty
- Products past their expiry date at the time you ask
- Free items and samples
- Anything reported more than 7 days after delivery
These are consumable health products. Once a seal is broken we cannot verify how a pack was stored, and we will not resell it to somebody else.
Refund timelines
Refunds are issued once the return is approved, or immediately on a cancellation before dispatch.
| You paid by | Refund goes to | Usually takes |
|---|---|---|
| UPI | The same UPI ID | 1-3 working days |
| Card | The same card | 5-7 working days |
| Net banking or wallet | The same account or wallet | 3-7 working days |
| Cash on delivery | Bank transfer to details you give us | 3-5 working days from receiving them |
We initiate refunds within 2 working days of approving them. The times above are how long your bank or payment provider then takes, which is outside our control - the reference number we give you is what they will ask for.
Coupons and Danann Coins on a refund
A refunded order returns any Danann Coins you redeemed on it, keeping their original expiry date. Coins earned on a refunded order are reversed. A single-use coupon is released back to your account so you can use it again.
Faulty products
If a product is faulty within its shelf life, tell us and we will replace it or refund it, whatever the date. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
This page was last reviewed in August 2026.