Privacy Policy
What we collect, why we collect it, who else sees it, and how to make us stop.
Last updated
Danann Remedies ("we") operates this store. This policy explains what we do with your personal data and what you can require of us. It is written to the Digital Personal Data Protection Act, 2023.
What we collect
Because you gave it to us: your name, phone number, email address, delivery addresses, and anything you write to support or in a review.
Because you ordered: what you bought, when, what you paid, your order and delivery history, and your Danann Coins balance and ledger.
Because you used the site: pages viewed, searches, cart contents, device and browser type, approximate location from your IP address, and the UTM parameters that brought you here.
What we never see: your full card number, UPI PIN or netbanking credentials. Payments are handled entirely by Razorpay; card details never reach our servers.
Why we use it
| Purpose | What it covers |
|---|---|
| Fulfilling your order | Taking payment, packing, shipping, tracking, invoicing, support |
| Legal obligations | GST records and tax invoices, which we must retain for eight years |
| Running the store | Fraud checks, stock planning, fixing what breaks |
| Improving the site | Aggregated analytics on what people search for and where they drop off |
| Marketing | Only where you have opted in, and only on the channel you opted into |
Marketing consent
Consent is recorded separately for each channel - WhatsApp, email and SMS - and each can be withdrawn on its own without affecting the others.
- Reply STOP on WhatsApp, or use the unsubscribe link in any email.
- Or change it yourself under account preferences.
Withdrawing marketing consent never stops transactional messages: order confirmations, dispatch and delivery updates and refund notices are part of fulfilling your order, not marketing.
Who else sees your data
We share the minimum necessary with:
- Razorpay - to take payment and process refunds
- Courier partners - your name, address and phone, printed on the shipping label
- Meta (WhatsApp Business) and Brevo - to deliver the messages you opted into
- Google Analytics, Meta Pixel and Microsoft Clarity - site usage, in aggregate
- Government authorities - where the law requires it
We do not sell your personal data, and we do not share it with data brokers or advertisers for their own use.
How long we keep it
- Order and invoice records: 8 years, as GST law requires
- Account details: while your account is open, then 12 months
- Support conversations: 3 years
- Analytics: 26 months, then aggregated
- Marketing consent records: for as long as the consent stands, plus 3 years, so we can prove what you agreed to
Your rights
Under the DPDP Act you may ask us to confirm what we hold about you, correct anything wrong, erase what we no longer need a lawful reason to keep, and nominate somebody to exercise these rights if you cannot. Email the Grievance Officer below and we will respond within 30 days.
Erasure has limits: we cannot delete an invoice we are legally required to keep, and asking us to erase your account while an order is in flight will delay that order.
Cookies
We use cookies to keep your cart and session working, to remember your preferences, and for the analytics named above. The ones that keep the cart and sign-in working cannot be turned off without breaking the store; the analytics ones can be blocked in your browser with no loss of function.
Children
This store is not intended for anyone under 18 and we do not knowingly collect their data. If you believe a child's data has reached us, tell the Grievance Officer and we will erase it.
Security
Traffic is encrypted in transit. Passwords are hashed, never stored in readable form. Admin access is role-based, two-factor, and every change to your data is written to an audit log. No system is perfectly secure, and if a breach ever affects you we will tell you and the Data Protection Board as the Act requires.
Grievance Officer
As required by the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023:
- Name: [to be appointed before launch]
- Email: grievance@danannremedies.in
- Address: Danann Remedies, SCO-123, Sector 28, Chandigarh 160019, India
- Response: acknowledged within 48 hours, resolved within one month
Changes
We will post any change to this policy on this page and update the date below. A material change to how we use your data will be notified to you directly.
This page was last reviewed in August 2026.